One Minute Read Series – from the best selling book The Four Mindsets – How to influence, motivate and lead high performance teams. (Wiley)

By Anna-Lucia Mackay

“Although a variety of words and phrases are used to describe this trait, the core finding was that a manager who behaved inconsistently and was unpredictable severely and gravelyimpacted high-performing team members and the overall performance of their team in a negative way.

The research showed that high performance requires an element of good will, and there is high correlation between good will and predictability.This also forms the basis of the strong psychological contract outlined in the introduction.

A consistent and predictable manager means staff are not ‘on edge’, wondering what mood their manager is in and whether it is safe to tell them something or ask for help. Recent history tells us that many corporate collapses stem from the inability or unwillingness of team members to share knowledge with their managers for fear of what it could lead to.

Your team needs to feel safe with you. This is not about keeping them in their comfort zone and not challenging them; it is about making it safe for people to share the knowledge you need in all situations — good or bad.

As a role model, you should always adopt a philosophy of ‘no surprises’ in any situation.Your people must trust you to respond logically and rationally when pushed to the edge.

That is not to say you must always be happy.Your responses should be congruent with the specific situation, but a positive role model will always manage to apply a rational, non- threatening approach in the face of any adversity so they can deal with the problem and then move on.”

Excerpt from the Best Selling Book The Four Mindsets – How to Influence, Motivate and Lead High Performance Teams. (Wiley)

About Anna-Lucia Mackay

Educator I Speaker I Writer I Harvard Moderator Anna-Lucia is a highly acclaimed educator and consultant in the fields of Leadership, Business and Emotional Intelligence. Educated in the United Kingdom, Middle East and Australia, over the last 20 years she has consulted, trained and spoken to many of the worlds leading corporations. Today she is a Moderator at Harvard Business School (Pub), a popular conference speaker and trainer – and the best selling author of “The Four Mindsets – How to Influence, Motivate and Lead a High Performance Team. In 2012 she was recognised for her work as a finalist for The Telstra Business Woman of the year Awards and serves as a Non Executive Director and Board Chair.


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